How long does it take to scrape reviews?

While most of our jobs complete in a matter of minutes, the time taken to scrape reviews has several variables to be aware of:

1. Queue

When you add a review profile to our system, it goes into a queue that works on a first come first served basis with the exception of our Enterprise tier, which has a prioritized queue for dedicated processing.

2. Review site

Some review sites are harder to scrape than others, so depending on the site the time could vary slightly.

3. Number of reviews

Needless to say, if you have added a review profile with 10k reviews, it will take longer to scrape than a profile with 100 reviews. In this case, you will be able to check the info endpoint for the status of the scrape, which provides a percentage completion on your specific job.

If you have submitted a review profile and are concerned that there could be an issue, feel free to get in touch with us and we'll troubleshoot. Similarly, if you see that the status for your job is maintenance as opposed to pending, get in touch and we'll be happy to help.

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